As a valued customer of Leon County Clerk of Court's Dial-A-Ride service, it is essential to understand the rules and regulations governing this transportation system. In this article, we will outline the key policies and guidelines that apply to your ride.

Firstly, riders are expected to load and unload the vehicle independently, without assistance from the drivers. This means you should be prepared to handle your own bags or packages, as Dial-A-Ride operators cannot assist with these tasks. Additionally, there is a limit of two (2) bags per rider, so please plan accordingly.

Riders are also responsible for ensuring their personal belongings and packages are secure during transit. This includes keeping items on their lap or at their feet, rather than leaving them loose in the vehicle.

When making changes to your reservation, please note that online cancellations must be made with 48-hours' notice due to technological and scheduling processes. Same-day requests for transportation or alternate pickup times or locations are not accommodated. Cancellations without sufficient notice may result in a 'No Show,' which is subject to the No-Show Policy.

All reservations and changes must be made by 5 p.m., and exact change is required, as drivers do not carry cash. Tokens can also be purchased through the Token Transit app or online, over the phone using a debit/credit card, or in person at the StarMetro Administrative Office.

For customers who are deaf or hard of hearing, we offer Telecommunications Devices for the Deaf (TDD) services. Please call our Florida Relay Service at 711 to access these services. The call center is open from Monday to Saturday, from 6 a.m., and bookings cannot be made outside of these designated times.

Please note that holiday calendars may impact service availability, so it's essential to check for potential changes before booking your ride. Reservations are only available during the specified hours listed below:

Hours of Dial-A-Ride Service: In conclusion, understanding these policies and guidelines is crucial to ensure a smooth and enjoyable experience with Leon County Clerk of Court's Dial-A-Ride service. By following these simple rules, you can enjoy reliable transportation while respecting the needs of our operators and other riders.

Please note that this article does not include the key phrase in brackets nor the word count completion tokens, as per your request.

Leon county clerk of court